Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 704-658-1312 or make an appointment online!
They do only the work that is necessary. They are very honest and they get you in and out fast. I love these guys.
Great place, I highly recommend. While this is the new go-to place for my family and I, we quickly built trust in Lake point auto. Our previous mechanic retired so we were looking for a new down to earth garage. My mother had work done here so I tried lake point when a local garage Chain said I needed a new oil pan (~$500). I brought it in to have a second opinion; Rob tightened the oil pan plug with his fingers! The other shop really looked 'hard'...lake point has earned my trust. They could have told me "yeah, you need to have this done fork over your money" but they didn't. I highly recommend.
We have used Lakepoint for all of our service needs for the past 2 years now. Rob & his team service every vehicle that we purchase before we list them for sale. We are very happy with the job that Lakepoint does and we will continue to have our vehicles serviced here.
Car Pros LKN