Best Auto Repair, Mooresville

130 Lugnut Lane Mooresville
NC 28117

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704-658-1312

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Lakepoint Auto Service

 (37 Reviews)

CUSTOMER SERVICE

CUSTOMER SERVICE


Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

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Reviews

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They do only the work that is necessary. They are very honest and they get you in and out fast. I love these guys.

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Great place, I highly recommend. While this is the new go-to place for my family and I, we quickly built trust in Lake point auto. Our previous mechanic retired so we were looking for a new down to earth garage. My mother had work done here so I tried lake point when a local garage Chain said I needed a new oil pan (~$500). I brought it in to have a second opinion; Rob tightened the oil pan plug with his fingers! The other shop really looked 'hard'...lake point has earned my trust. They could have told me "yeah, you need to have this done fork over your money" but they didn't. I highly recommend.

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We have used Lakepoint for all of our service needs for the past 2 years now. Rob & his team service every vehicle that we purchase before we list them for sale. We are very happy with the job that Lakepoint does and we will continue to have our vehicles serviced here.

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ASE (Automotive Service Excellence)
CARQUEST
NAPA
TECH-NET
World Pac
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BG Products
Mooresville Chamber of Commerce
Car Care Aware
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